Customer Driven

The Pohanka of Salisbury team thrives on providing an extraordinary customer service experience.

Photography by Krista Valliant

Pohanka Hyundai of Salisbury focuses on a customer-first approach as one of the leading dealerships on the Eastern Shore. It’s team of highly talented and skilled professionals prides itself on a seamless, fun shopping experience with customer service and communication at the forefront of every vehicle purchase.
Pohanka Hyundai offers a great selection of new and preowned vehicles to choose from, including popular models like the affordable Elantra, stylish Sonata, upscale Palisade, versatile Santa Fe and efficient Ioniq EV, giving you a variety of options to choose from to best fit your lifestyle and budget.

Pohanka Hyundai of Salisbury features more than 200 new
and pre-owned vehicles ready for a test drive today.

Pohanka Hyundai also provides local residents with one of the best service center programs on the Shore. There is never the need to schedule an appointment with Pohanka Hyundai — if you have a maintenance or repair need, their Hyundai Certified Master Technicians want you to bring your vehicle right in. They will work around your schedule and provide you with complimentary shuttle service within 10 miles of the dealership. Pohanka Hyundai always stocks an extensive parts inventory to provide the best odds of completing your repair on the same day it arrives for service. Complimentary beverages and snacks are available while they work on your vehicle and their convenient service hours — Monday-Friday 7 am-7 pm and Saturday 7:30 am-5 pm — means they are almost always accessible if you have an issue with your vehicle. Paying for unexpected service or repairs has never been easier now that Pohanka Hyundai has partnered with Sunbit, which provides payment options up to 12 months and 90 days same as cash.
Now is the perfect time to visit to Pohanka Hyundai of Salisbury to test drive the latest stylish and modern vehicles in its lineup — and the Pohanka Hyundai team will make your experience smooth and enjoyable. CS

The customer experience is the dealership’s highest priority

Ryan Fitzgerald
Luca Paparatti

Pohanka Hyundai Vice President of Operations Ryan Fitzgerald was raised in the car business and inherently knows that excellence in customer service is paramount to a dealership’s success. He also understands that hiring the right people to create the best shopping experience for its customers is a top priority. Ryan believes that his team at Pohanka Hyundai is uniquely qualified to provide its customers with unparalleled guidance, professionalism and service throughout their car buying experience.

Pohanka Hyundai’s Luca Paparatti is an automotive industry veteran of nearly 10 years. In his role as General Sales Manager, he focuses on training and customer service, making sure every customer is treated to a VIP experience from his team. Having served in multiple managerial roles in the industry, including finance, Luca possesses the knowledge to expertly advise his team about the best practices to serve their customers’ needs.


The all-new Hyundai Palisade checks all the right boxes for an SUV

The Hyundai Palisade is one of the most popular vehicles on the road today. With three rows of luxurious comforts, top-tier tech and safety features that transforms the way people travel, it’s easy to see why. But don’t forget value — the 2023 model was awarded “Best 3-Row SUV for the Money” by U.S. News and World Report.


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