Lacey Coleman is somewhat of an anomaly in the HVAC world. Rarely do you find women-owned businesses in this industry, and often at conferences and national seminars, other attendees think she is attending as a spouse.

But Coleman owns it.

And she is proud of the family-owned business she guided into growth mode during the last decade, after taking over ownership from her father, Kevin Coleman Sr., who founded Coastal Comfort Heating & Air Conditioning in 2005.

Coleman learned the business and HVAC industry alongside her dad, and after earning a business degree, returned to Coastal Comfort. “I love the industry and I learned it from the ground up,” she relates.

Coastal Comfort aligns with vendors that share its values of professionalism, service and support, outperformance and evolution. As the company’s values state: “We are not born to be stagnant.” So, it partners with manufacturers who operate the same way.

Those include Carrier, which has recognized Coastal Comfort with its President’s Award for six consecutive years. The business is one of Carrier’s largest dealers and installers on the Eastern Shore. All jobs are completed by a team of certified, factory-trained technicians and backed by a 100% satisfaction guarantee.

Versatile ductless systems are gaining traction and accommodate a wide range of heating and cooling scenarios, Coleman adds. Outbuildings and pool houses benefit from the single-zone setup, as do whole homes and offices, allowing for individual room temperature control. Ductless is also beneficial in bonus spaces like walk-up attics, home additions, garages and in homes that lack crawl space for ductwork.

“We can do a whole home, multiple floors, a single room—it’s flexible, efficient and quiet,” Coleman says, noting that Coastal Comfort is an Elite Mitsubishi Diamond Dealer.

Across the board, Coastal Comfort introduces energy-saving innovations such as multi-stage air filtration and user-friendly programming with remote access through an app on your smart device or computer.

Coleman says, “We’ve grown the operation and serve a large area across the Lower Shore with more than 40 employees working every single day to meet the demands of our customers to make sure they are supported during and after installation.”